High Availability Failure

Incident Report for TaxCloud

Resolved

This incident has been resolved.

Posted May 13, 2020 - 10:35 PDT

Monitoring

APIs are fully operational again. We are continuing to monitor.

Posted May 13, 2020 - 09:05 PDT

Investigating

Our TaxCloud High Availability Database Configuration has had a serious failure affecting many of our merchants. We will update you as soon as possible.

Posted May 13, 2020 - 03:44 PDT

This incident affected: TaxCloud APIs (TaxCloud Sales Tax Calculation APIs, TaxCloud Platforms API, TaxCloud Sales Tax Reconciliation APIs, TaxCloud Address Verification, TaxCloud Transaction/Order Returns, TaxCloud Bulk Processing, TaxCloud Exemptions).

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