TaxCloud Systems Status
All Systems Operational

About This Site

About TaxCloud and this site

TaxCloud is the internet's only free sales tax management service. TaxCloud is used by thousands of online retailers every day, and has been integrated with more than 85 e-commerce and payment platforms.

For more information about TaxCloud, please visit https://taxcloud.com.

We have made this page publicly available for our partners, our merchants, and our states to better and more quickly communicate the status of our services in the unlikely event of a systems interruption, interference, or unavailability.

For immediate assistance, please contact us at (206) 452-1686 between 6 AM and 6 PM (Pacific), Monday through Friday. Email support is always available via service@taxcloud.net or by visiting our TaxCloud Support Center.

TaxCloud Merchant Interface Operational
TaxCloud Reports ? Operational
TaxCloud Merchant Account Services ? Operational
TaxCloud Filings & Reports ? Operational
TaxCloud Rate Finder ? Operational
TaxCloud Infrastructure Operational
Authorize.NET ? Operational
TaxCloud AWS 1 ? Operational
TaxCloud AWS 2 ? Operational
TaxCloud AWS 3 ? Operational
TaxCloud APIs Operational
TaxCloud Sales Tax Calculation APIs ? Operational
TaxCloud Platforms API ? Operational
TaxCloud Sales Tax Reconciliation APIs ? Operational
TaxCloud Address Verification ? Operational
TaxCloud Transaction/Order Returns ? Operational
TaxCloud Bulk Processing ? Operational
TaxCloud Exemptions ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 8, 2020

No incidents reported today.

Jul 7, 2020
Resolved - Still awaiting official response from AWS but system is running without issue.
Jul 7, 22:14 PDT
Monitoring - Waiting for response to support case. Systems operating normally.
Jul 7, 20:15 PDT
Update - Support case issue with AWS started.
Jul 7, 19:30 PDT
Update - First indications are a network adapter issue on the virtual machine.
Jul 7, 19:27 PDT
Investigating - 8:55 Eastern system services were unreachable. System services back up and running at 10:00 Eastern. Investigating cause now.
Jul 7, 19:12 PDT
Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020
Resolved - Network access continues to be operating correctly. This incident has been resolved.
Jun 30, 23:30 PDT
Update - We are continuing to monitor for any further issues.
Jun 30, 21:28 PDT
Monitoring - Access to TaxCloud was restricted between 10:29:26 and 10:52:24 PM and may have affected some merchants. We have verified full network access has been restored and are monitoring for any changes.
Jun 30, 20:56 PDT
Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.

Jun 24, 2020

No incidents reported.