TaxCloud Status

TaxCloud Systems Status

All Systems Operational

About This Site

About TaxCloud and this site

TaxCloud is the internet's only free sales tax management service. TaxCloud is used by thousands of online retailers every day, and has been integrated with more than 85 e-commerce and payment platforms.

For more information about TaxCloud, please visit https://taxcloud.com.

We have made this page publicly available for our partners, our merchants, and our states to better and more quickly communicate the status of our services in the unlikely event of a systems interruption, interference, or unavailability.

For immediate assistance, please contact us at (206) 452-1686 between 6 AM and 6 PM (Pacific), Monday through Friday. Email support is always available via service@taxcloud.net or by visiting our TaxCloud Support Center.

TaxCloud Merchant Interface Operational

TaxCloud Reports Operational

TaxCloud Merchant Account Services Operational

TaxCloud Filings & Reports Operational

TaxCloud Rate Finder Operational

TaxCloud Infrastructure Operational

Authorize.NET Operational

TaxCloud AWS 1 Operational

TaxCloud AWS 2 Operational

TaxCloud AWS 3 Operational

TaxCloud APIs Operational

TaxCloud Sales Tax Calculation APIs Operational

TaxCloud Platforms API Operational

TaxCloud Sales Tax Reconciliation APIs Operational

TaxCloud Address Verification Operational

TaxCloud Transaction/Order Returns Operational

TaxCloud Bulk Processing Operational

TaxCloud Exemptions Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 8, 2020

No incidents reported today.

Jul 7, 2020

API and Website not response

Resolved - Still awaiting official response from AWS but system is running without issue.
Jul 7, 22:14 PDT

Monitoring - Waiting for response to support case. Systems operating normally.
Jul 7, 20:15 PDT

Update - Support case issue with AWS started.
Jul 7, 19:30 PDT

Update - First indications are a network adapter issue on the virtual machine.
Jul 7, 19:27 PDT

Investigating - 8:55 Eastern system services were unreachable. System services back up and running at 10:00 Eastern. Investigating cause now.
Jul 7, 19:12 PDT

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

Network Access

Resolved - Network access continues to be operating correctly. This incident has been resolved.
Jun 30, 23:30 PDT

Update - We are continuing to monitor for any further issues.
Jun 30, 21:28 PDT

Monitoring - Access to TaxCloud was restricted between 10:29:26 and 10:52:24 PM and may have affected some merchants. We have verified full network access has been restored and are monitoring for any changes.
Jun 30, 20:56 PDT

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.

Jun 24, 2020

No incidents reported.